CANCELLATION POLICY
The cancellation policy and refunds available are given below:
0-7 days before the start of the trek = no refund
8 -15 days before the start of the trek = 75% deducted of the trek amount
16-30 days before the start of the trek = 50% deducted of the trek amount
31-45 days before the start of the trek = 25% deducted of the trek amount
46 days and above = 10% deducted of the trek amount.
Taxes paid by South Col on the amounts received will also be deducted over and above the amounts referred to above.
IN CASE OF LEAVING THE GROUP
If due to illness or any other reason a client has to leave the group and go down or wait at a campsite for the group to pick him/her up on the way back, all expenses including lodging, fooding and any porter/guide related expenses if any are to be borne by the individual client over and above the trek fees paid for the trek. There are also no refunds for leaving a trek before completion.
HIRING OF PONIES ETC
In the eventuality of a client needed the services of a pony to come down to lower altitudes, the cost of hiring the pony will be paid by the client.
CAMPSITES ON THE TREK
The choice of campsites to be used on the trek will be decided by South Col and clients will have to stay at these designated campsites. Clients are not permitted to choose their own campsites on the route.
LODGES ON THE TREK
The choice of lodges to be used on the trek will be decided by South Col and clients will have to stay at these designated lodges. Clients are not permitted to choose their own lodges on the route.
TREK ROUTE
The trek route and day wise schedule will be fixed by South Col and will have to be followed by the client. Clients are not permitted to choose their own routes and night stops.
EVACUATION BY HELICOPTER
In the eventuality of not being covered by emergency helicopter evacuation insurance and an evacuation is considered necessary, the cost of the evacuation will be paid by the client in advance to the helicopter company/travel agent etc as deemed necessary.
DELAYS DUE TO BANDHS, STRIKES AND OTHER FORCE MAJEURE EVENTS
In the event of a delay in starting or ending the trek due to issues beyond the control of South Col, additional costs if any arising out of the same would have to be borne by the clients.
RISKS AND LIABILITY
The trek is in a remote mountain area and has certain additional dangers and risks, some of which include: physical exertion for which the client should be prepared; weather extremes subject to sudden and unexpected changes; remoteness from normal medical services; evacuation difficulties.
In the event of injury or illness South Col Expeditions (Sujoy Das) or its Staff can, at the clients cost arrange any medical treatment and emergency evacuation service as it or they deem necessary for the health and safety of the client.